Center Solutions
Choose the area closest to what you need.
Start with a service family, then review specific services. IWS confirms scope, price, and timeline before any work begins.
Operational Assessments
Structured reviews of selected operations, service delivery, workflows, and performance information to identify practical improvement priorities.
3 services
Caller Experience and IVR Reviews
Independent reviews of selected caller journeys, IVR pathways, routing, and messages to identify practical opportunities to improve the caller experience.
2 services
Quality Assurance Programs
Design and pilot practical quality-assurance programs aligned with the organization’s services, risks, desired outcomes, and operating environment.
3 services