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Quality Assurance Programs

Quality Assurance Program services help organizations establish a fair, usable framework for reviewing service quality and supporting consistent feedback and coaching. IWS considers the organization’s services, desired outcomes, error tolerance, available information, and operating realities. The work focuses on program design, governance, tools, calibration, reporting, and careful coaching practices—not employee discipline, legal conclusions, or interpretation of labor agreements.

QA Program Foundation — Design

Design of a practical quality-assurance foundation aligned with the organization’s services, risks, and desired outcomes.

Often a fit when

No consistent QA program exists
The current approach lacks clear standards, governance, or calibration

Typical timeline: Approximately 6–8 weeks from the scheduled project start date.

$8,500 (taxes additional)

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Quality Assurance Programs

QA Program Foundation — Design and Pilot

Design of a quality-assurance foundation followed by a controlled pilot to test and refine the program before broader use.

Often a fit when

Leaders want to test a new QA approach before full implementation
A scorecard or review process needs validation and calibration

Typical timeline: Approximately 10–14 weeks from the scheduled project start date.

$14,500 (taxes additional)

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Quality Assurance Programs

QA Program Foundation — Multi-Program

A coordinated quality-assurance foundation for organizations that need shared standards with controlled variation across multiple programs or service lines.

Often a fit when

Several programs or service lines need coordinated QA
Existing programs use inconsistent standards or reporting

Typical timeline: Approximately 14–20 or more weeks from the scheduled project start date, depending on approved complexity and scope.

Starting at $19,500 (taxes additional)

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